Service and Usage Agreement

General Terms and Conditions (GTC)

Effective Date: February 1, 2025

Service Provider Details:
Madarász László Sole Proprietor
Address: Hajnal utca 4, 2040 Budaörs, Hungary
Tax Number: 65489426-1-51
VIES – EU VAT Number: HU65489426
Registration Number: 15934478
Email: info@pixellegion.hu
Website: https://pixellegion.hu
Phone: +36-70-720-4884

1. Definitions

1.1. Service Provider: Madarász László Sole Proprietor, providing the services specified in these General Terms and Conditions (GTC).

1.2. GTC: This document, which defines the terms and conditions of the services provided by the Service Provider.

1.3. Order Form: The online contractual interface where the details of the order can be specified.

1.4. Subscriber: A natural or legal person who enters into a contract with the Service Provider to utilize the services.

1.5. Contract: The legal relationship established between the Subscriber and the Service Provider.

1.6. Service: The provision of virtual infrastructure services (e.g., web hosting, game servers).

1.7. Pricing: The current pricing of the services, available on the Service Provider’s website.

1.8. Online Client Portal: The online platform provided by the Service Provider for Subscribers to manage the services.

2. Service Conditions

2.1. The Service Provider offers services with the following technical specifications:

Processor: AMD Ryzen™ 9 3900X (12 physical/24 logical cores), Intel® Core™ i7-8700 (6 physical/12 logical cores)
Memory: 128 GB DDR4 RAM
Storage: 2 X 1-2 TB NVMe SSD RAID 1
Location: Germany, Falkenstein; Finland, Helsinki

2.2. The service guarantees 99% availability.

2.3. The Service Provider reserves the right to perform infrastructure upgrades and maintenance.

3. Payment

3.1. The Subscriber may pay for the service using the following methods:

• PayPal
• Stripe
• Bank transfer

3.2. The Service Provider issues a pro forma invoice for the subscription fee, sent to the email address provided by the Subscriber.

3.3. Fees must be paid in advance. Upon payment, the Service Provider issues an electronic invoice in compliance with Hungarian legal regulations and within the prescribed time frame.

4. Liability

4.1. The Subscriber may use the service exclusively for lawful purposes and in a lawful manner.

4.2. The Service Provider is not liable for damages or legal violations caused by the Subscriber.

4.3. The Subscriber is responsible for the data they upload and for ensuring its security.

4.4. The Service Provider is not liable for errors originating from third-party services.

5. Termination of the Contract

5.1. Both the Subscriber and the Service Provider may terminate the contract without providing a reason.

5.2. Upon termination, all data will be automatically deleted.

6. Modifications to the Contract

6.1. The Subscriber is entitled to independently modify the technical parameters of the Services they have subscribed to via the online client portal provided by Service Provider, provided that the system allows for such modifications. Service Provider may refuse the modification request only if there is insufficient capacity to implement the change or if the modification would result in a malfunction of the Service.

6.2. The expansion of subscribed Services is permitted only under the following conditions:

• Upgrading is allowed only within the same category of Service Packages.
• Upgrades are only possible to Service Packages with higher specifications.
• The time-proportional fee of the previous Service is credited to the Subscriber in the form of a coupon code.
• The Subscriber can finalize the desired upgrade through the online client portal by redeeming the coupon code.
• After the upgrade, the previous Service Package with lower specifications will be terminated, and the data stored on it will be automatically deleted after 24 hours unless the Subscriber arranges for its transfer.

6.3. Service Provider reserves the right to adjust the pricing of Services in accordance with market conditions. Subscribers will be notified of the change at least 7 days in advance via written notice or email.

6.4. In justified cases, Service Provider may also propose amendments to the General Terms of Service (GToS). The details of the amendment will be communicated to the Subscriber at least 7 days prior to its effective date. If the Subscriber does not terminate the contract within 7 days following the notification, the amendments will be deemed accepted.

6.5. Any other modifications to the contract can only be made by mutual agreement, in writing.

7. Cooperation and Communication

7.1. The primary official communication channel between Service Provider and the Subscriber is email. The Subscriber is required to provide accurate information during registration and update any changes within 7 days.

7.2. Service Provider reserves the right to verify contact details and may request additional identification documents if necessary. Failure to comply may result in the suspension of the Service.

7.3. Notifications are considered delivered on the second working day after sending, unless a delivery error is reported by the system.

7.4. In urgent cases, Service Provider will contact the Subscriber via the provided contact information. If the Subscriber is unavailable, Service Provider will act at its discretion, but will not be held liable for any resulting damages.

7.5. The Subscriber is responsible for securely managing the data, passwords, and user accounts they create in connection with the Service. Any misuse arising from these is the sole responsibility of the Subscriber.

8. Termination of Service Due to Violation of GToS

8.1. Service Provider is entitled to terminate the Subscriber's service with immediate effect if the Subscriber commits a serious breach of the General Terms of Service (GToS). The following cases are considered particularly severe breaches of contract:

• The Subscriber uses the service for illegal purposes or in an unlawful manner (e.g., spam, phishing, copyright infringement, distribution of malicious programs).
• The Subscriber's behavior damages Service Provider's reputation or involves conduct offensive to human dignity when interacting with Service Provider's customer service, on its social channels, or other platforms.
• The Subscriber intentionally overloads the service (e.g., deliberate resource depletion or overuse).
• The Subscriber provides false information during registration or fails to update their provided data in a timely manner.
• The Subscriber transfers the service to a third party or resells it without prior written permission from Service Provider.

8.2. In the event of immediate termination, Service Provider is entitled to restrict or terminate the Subscriber's access to the service immediately and delete the relevant data.

8.3. Refund policies in the event of termination due to breach of contract:

• If the termination is due to a severe breach by the Subscriber, the Subscriber is not entitled to a refund of any fees already paid.
• If the termination is not due to the Subscriber's fault, Service Provider will refund the prepaid fees for the unused period, except in cases where the Subscriber has otherwise unlawfully utilized the service.

8.4. Refunds will be processed by Service Provider using the same payment method selected by the Subscriber, with any applicable transaction fees deducted.

8.5. The Subscriber is fully liable to reimburse Service Provider for all costs, damages, or penalties resulting from violations caused by the Subscriber.

9. Legal Remedies, Complaint Handling, and Conciliation Bodies

9.1. Complaint Handling
The Subscriber may report complaints related to the service primarily through Service Provider's customer service using the following contact details:

Email: info@pixellegion.org
Phone: +36-70-720-4884
Online Customer Portal: https://pixellegion.org

9.2. Response Time
Service Provider will investigate complaints within 30 days of receipt and inform the Subscriber of the investigation's outcome in writing.

9.3. Conciliation Bodies
If the complaint handling process does not yield a satisfactory result, the Subscriber is entitled to contact the Conciliation Body of their place of residence or stay. The purpose of these bodies is to settle disputes between consumers and businesses swiftly, simply, and cost-effectively.

The contact details of the competent Conciliation Bodies can be found at the following link: https://bekeltetes.hu.

Conciliation Body for Service Provider's registered office:

Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99.
Phone: +36-1-488-2131
Email: bekelteto.testulet@bkik.hu
Website: https://bekelteto.hu

9.4. Online Dispute Resolution Platform
The Subscriber may also use the online dispute resolution platform operated by the European Commission. This platform aims to resolve cross-border consumer disputes quickly and easily.

Link: https://ec.europa.eu/consumers/odr/

9.5. Court Proceedings
If the complaint handling or conciliation process fails to resolve the dispute, the Subscriber may initiate proceedings before the competent court in Hungary. The parties shall act in accordance with the relevant provisions of the Hungarian Civil Code.

9.6. Compliance with Legal Requirements
Service Provider undertakes to manage consumer complaints, conciliation proceedings, and legal remedies in accordance with applicable laws and regulations.

10. Final Provisions

10.1. Matters not regulated in this GToS are governed by the Hungarian Civil Code.

10.2. The parties shall attempt to settle disputes amicably. If this fails, the court having jurisdiction based on Service Provider's registered office shall have exclusive authority to adjudicate the matter.

10.3. This GToS comes into effect on February 1, 2025, and is available on Service Provider's website.